We at GoJoe App Limited (“we” or “our” or “us” or”GoJoe”) want to make sure all the personal information we have collected about you via our mobile application (the “App”) is safe and secure. This Policy set outs our commitments to you, in compliance with and beyond the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information.
What information do we collect?
We collect the following information from visitors to our App:
(i) information such as IP addresses and information relating to what pages have been viewed or searched for (e.g. using cookies as described further below);
(ii) other ‘log data’ such as your browser type or settings and information around how and when you used our service, ‘device information’ (such as for example what type of device and/or operating system you are using);
(iii) information volunteered by you (e.g. via online or offline registration forms), such as contact details, email address, date of birth;
(iv) data from exercises that you upload to GoJoe, including distance, location, speed, heart rate and other exercise-related data which is either input by you manually or pulled from third party software providers;
(v) which videos you have watched and for how long;
(vi) what content you like or share;
(vii) which adverts you saw and responded to;
(viii) information collected in any forms you complete; and
(ix) information as to whether you have chosen to receive future communications from GoJoe and/or selected third parties.
You also may give us permission to access your information in other services. For example, you may link your Facebook or Twitter (or other social media) account to our services (for example by signing in using these services), which allows us to obtain information from those accounts (like your friends or contacts). The information we get from those services often depends on your settings or their privacy policies, so it is important that you check what those are.
We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our sponsors and partners.
How do we use your personal information?
We use the information we collect on the App to help us understand how the App is being used and to allow us to communicate with you. Such information will enable us to communicate with you on any matter relating to GoJoe, including the provision by us or selected third parties of relevant information, goods and/or services in which we think you may be interested unless you have chosen not to receive such material.
GoJoe may use your personal information, such as your name, contact and other details, if you choose to supply them, for the following purposes:
1. to perform the services that you have requested, which may involve contacting you by post or by email;
2. to make parts of the App easier to use by not making you enter your personal information more than once;
3. for the detection of fraud and for market research purposes;
4. to enable us to administer any competitions or other offers/promotions which you enter into;
5. to communicate with you in the event that any products or services you have requested are unavailable;
6. for record keeping purposes;
7. to carry out market research so that we can improve the products and services we offer;
8. to track your activity on our digital platforms;
9. to create an individual profile for you so that we can understand and respect your preferences;
10. to personalise and improve your experience on our digital platforms; and/or
11. for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us.
If you have consented when submitting your personal data (e.g. by ticking or not ticking a consent box) we may also use your personal information, as stated above, to market to you GoJoe products, offers and services and for such other requirements as you may have indicated or consented to.
In addition, and irrespective of whether you have consented to receive marketing communications from GoJoe or third parties, GoJoe may contact you with general information about GoJoe services including for administrative purposes. GoJoe is entitled to do so by virtue of it having a legitimate interest in communicating with you for such purpose. All such communications will have an unsubscribe feature.
How long will we keep your personal information for?
We will only ever keep your personal data for a reasonable and proportionate period of time. As a safeguard against holding data you have provided to us for too long, we will contact you after 24 months of inactivity on your account with a notification that your personal information will be deleted by us unless you confirm to us that you would like us to keep your data on file.
If, in the meantime, you wish for us to delete or amend your information before the 24 month period has expired, then you can do so at any time by emailing firstname.lastname@example.org with a request to this effect. We will then respond within 30 days confirming that your data has been deleted or amended.
Disclosure of your information
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.
If you have consented to such communications, we will pass your personal data on to our official partners, who will use such data to communicate offers, discounts and other messaging from time to time.
Information may be
transferred to third parties and internationally (including to countries
without data protection laws), some of whom may not have laws that protect
privacy rights as extensively as in the United Kingdom. If we do transfer your personal
information to other territories, we will take proper steps to ensure that your
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
In the event that the operations of GoJoe are transferred to or integrated with another operation, your details may be disclosed to our advisors and transferee of the operations of GoJoe.
Can I request a copy of my personal information?
You can request a copy of information held about you at any time by contacting email@example.com. GoJoe reserves the right to charge a fee of £10 per request for such requests. Subject to verifying your identity, GoJoe will respond to any such requests with the information requested within 30 days.
If you are under 16, you must first tell your parent or legal guardian that you wish to register on our digital platforms and get their consent. You must make sure that your parent or legal guardian knows and agrees each time before you:
• email us, or ask us to email anything to you;
• send any information to us;
• enter any competition or game that requires information about you or offers a prize;
• purchase an official membership; or
• offer or agree to buy anything online.
GoJoe is required to ensure that personal data processed by it is subject to appropriate security. Although we will meet this requirement, we cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from our App. As best practice, we also strongly recommend that you regularly run an anti-virus programme on all material downloaded from the Internet.
We have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so.
In the event that we become aware of a data breach which affects or is likely to affect your personal data, we will contact you where appropriate as soon as reasonably practicable by email with details of the breach and of the steps we will take/ have taken in order to remedy the breach.
Updating your information and opting out
If any of the information that you have provided to us changes, for example, if you change your e-mail address or name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to All email communications from GoJoe will include an unsubscribe facility.